Air Source Heat Pump After-Sales Service Guide
We provide a comprehensive after-sales service package, including equipment installation and commissioning, regular inspections and maintenance, troubleshooting and technical support, and parts replacement, to ensure the efficient operation of your air source heat pump.
Equipment Installation and Commissioning Service
The installation team will install and commission the equipment based on your site's conditions, check the plumbing, power connections, and other connections for safety, and adjust the equipment's operating mode and temperature control settings. After installation, our technicians will provide guidance on proper equipment operation.
Regular Maintenance and Care
We provide regular inspections and maintenance services. Our technicians will regularly visit your equipment to inspect it, clean the air filter, check the compressor and fan, and check for leaks or loose pipes. They will promptly repair any problems and ensure proper operation.
Troubleshooting and Technical Support
If your equipment malfunctions, you can contact us by phone, online support, or on-site service. Our technical team will respond within 24 hours and quickly diagnose the cause. Depending on the situation, we may provide remote support or arrange an on-site service visit to ensure the problem is resolved as quickly as possible.
Parts Replacement and Quality Assurance
The equipment parts come with a long-term warranty. If the device needs to be replaced, we will provide original parts to ensure the normal operation of the device. The replacement parts are compatible with the device and guarantee stable performance.